Frequently Asked Questions

How do I book?

Call 07510 492010 or use the website enquiry form. Include your pickup, destination, date, time and passenger numbers. We’ll reply to confirm availability and the fare. Sending the form does not confirm a booking.

Do you operate 24/7?

Journeys are available 24/7 by pre-booking only, subject to availability. Please arrange early-morning or late-night travel in advance.

Which areas do you cover?

We serve Gainsborough and surrounding areas, with longer journeys and airport transfers available by arrangement. Contact us about your route.

Can you help me into and out of the hospital?

You can request accompaniment between the taxi and reception or an agreed department, including an inside collection for the return trip. This is non-medical assistance and must be agreed before booking. Lifting, personal care and medical supervision are not included.

Can you wait during my appointment?

Ask for wait-and-return when enquiring. We’ll agree availability, waiting time, parking and any assistance charges before you book. If your appointment overruns, contact us to discuss your collection.

Can I travel with a wheelchair or other mobility aid?

Please call to discuss the passenger’s travel requirements and the size and type of mobility aid. Do not assume the vehicle is wheelchair accessible. We will confirm whether it is suitable before accepting the booking.

Can a friend or family member travel with me?

Please include all passengers when booking. We’ll confirm whether there is room for everyone and their belongings.

How can I pay?

We accept cash and major payment cards. Confirm any specific payment requirements when booking.

How much will my journey cost?

Prices on enquiry. Contact us with your journey details and we’ll confirm your quote, including any additional charges, before booking.

Can I request a return journey?

Yes. Include both journeys when enquiring and we’ll confirm availability and a return quote. Prices on enquiry.

What if I need to change or cancel?

Contact us as soon as possible. Changes are subject to availability. Ask about any cancellation or waiting charges when arranging your booking.

Do I need to provide medical information?

No diagnosis or medical history is needed in the website form. Use the assistance option to request a call about practical arrangements.

How do you use my booking details?

We use the details you provide to respond to your enquiry and arrange your journey. See the website privacy policy for information about handling personal data.